Terms & Conditions

1. About swapti

swapti is a homemade meal ordering and subscription platform that connects customers with meals prepared by participating home chefs and food providers.

These Terms & Conditions ("Terms") govern your access to and use of the swapti website, account, meal plans, subscriptions, ordering services, delivery services, customization features, and other services provided by swapti ("Services").

2. Acceptance of these Terms

By accessing or using swapti, creating an account, purchasing a meal plan, placing an order, or using any of our Services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use the Services.

3. Eligibility and Account

You are responsible for providing accurate and complete information when creating and maintaining your swapti account.

• You must provide accurate name, phone number, email, and delivery information.
• You are responsible for keeping your account credentials secure.
• You must notify swapti if you believe your account has been accessed without authorization.
• You must not use another person's account without authorization.

4. Meal Plans and Subscriptions

swapti may offer different meal subscription plans, including plans based on the number of meals provided per day and whether meals can be customized.

The price, duration, meal frequency, available meal types, and other conditions of a subscription will be displayed on the website at the time of purchase.

A subscription becomes active only after successful payment and successful processing of the subscription by swapti.

5. Meal Selection and Customization

Where a plan provides meal selection or customization, customers may select or modify eligible meals subject to the availability and customization deadlines displayed by swapti.

Customization requests submitted after the applicable cutoff time may not be applied to the relevant meal.

swapti may substitute a meal or individual food item when necessary because of ingredient availability, operational issues, food quality considerations, or other reasonable circumstances. Where reasonably possible, a suitable alternative will be provided.

6. Delivery

Customers must provide a complete and accurate delivery address and any relevant delivery instructions.

• Delivery times may vary depending on location, traffic, weather, availability, and operational conditions.
• Customers should be available to receive their meals at the selected delivery location.
• Incorrect or incomplete addresses may result in a delayed or unsuccessful delivery.
• If a customer is unavailable at the delivery location, swapti may attempt to contact the customer using the registered contact information.

7. Pausing a Subscription

Where the applicable subscription plan allows pausing, customers may request a pause through the available swapti functionality and subject to the rules applicable to their plan.

The effect of a pause, including changes to the subscription end date or meal schedule, will be governed by the applicable subscription rules shown on the website.

8. Cancellation and Refunds

Cancellation and refund eligibility depends on the subscription or order purchased and the applicable cancellation policy.

Where a refund is applicable, the amount may depend on meals already used or delivered, the remaining subscription period, applicable deductions, and other terms communicated at the time of cancellation.

Refunds, where approved, will generally be processed through the applicable payment method or payment processor, subject to processing timelines.

9. Payments

Payments made through swapti may be processed using third-party payment service providers.

By making a payment, you authorize the applicable payment provider to process the transaction for the amount shown at checkout.

swapti does not store complete payment card information such as card numbers or CVV details on its own servers when payment processing is handled by a third-party payment provider.

10. Customer Information We Collect and Use

To provide and operate the swapti Services, we collect and use certain information provided by customers when they create an account, place an order, purchase a subscription, make a payment, request delivery, or communicate with us.

Depending on how you use the Services, the information we may collect and use includes:

• Name: Used to identify the customer, process orders and subscriptions, and facilitate delivery.
• Email address: Used for account-related communication, order and subscription information, payment-related communication, and customer support.
• Phone number: Used to contact customers regarding orders, deliveries, account-related matters, and customer support.
• Delivery address: This may include house or building details, area, city, pincode, delivery location type, and delivery instructions. This information is used to deliver meals to the requested location.
• Order information: We may collect information about meals ordered, quantities, prices, order dates, order status, delivery information, and related order details.
• Subscription information: Where you purchase a subscription, we may use information relating to your selected plan, subscription dates, meals, meal preferences, customizations, pauses, cancellations, and delivery details.
• Payment and transaction information: We may retain payment-related transaction information such as payment status, transaction references, and payment/order identifiers required to verify and manage your purchase. Payment processing may be handled by third-party payment providers.
• Account information: We may use information associated with your swapti account to authenticate you, maintain your account, and provide access to your orders, subscriptions, and other account features.
• Communications with swapti: If you contact us regarding an order, delivery, subscription, complaint, or support request, we may use the information you provide to respond and resolve the matter.

We use customer information primarily to provide and improve the Services, process orders and subscriptions, arrange deliveries, communicate with customers, provide customer support, prevent misuse or fraud, maintain account and transaction records, and comply with applicable legal obligations.

We may share relevant information with service providers that are necessary to operate the Services, such as payment processors, delivery or logistics providers, hosting and technology providers, and communication service providers. Such information is shared only as reasonably necessary for the relevant service or purpose.

swapti does not intentionally collect more customer information than is reasonably necessary to provide the Services and fulfill the purposes described in these Terms and applicable privacy policies.

For more information about how personal information is collected, used, stored, shared, and protected, customers should also review swapti's Privacy Policy.

11. Food Quality and Complaints

swapti aims to provide meals that meet applicable food safety and quality requirements.

If you receive a meal that is incorrect, damaged, substantially different from the order, or otherwise unsatisfactory, please contact swapti as soon as reasonably possible with the relevant order details.

Where appropriate, swapti may investigate the issue and provide a replacement, credit, refund, or other suitable resolution.

12. User Responsibilities

You agree not to misuse the Services or interfere with the operation of the swapti website.

• Do not provide false or misleading information.
• Do not attempt to gain unauthorized access to accounts, systems, or data.
• Do not use the Services for unlawful purposes.
• Do not interfere with or disrupt the website or payment systems.
• Do not attempt to abuse promotional offers, subscriptions, refunds, or other Services.

13. Intellectual Property

Unless otherwise stated, the swapti name, logo, website design, text, graphics, photographs, software, and other content provided through the Services are owned by or licensed to swapti.

You may not reproduce, distribute, modify, copy, sell, or commercially exploit swapti's content without prior written permission.

14. Third-Party Services

Certain features of the Services may depend on third-party providers, including payment processors, hosting providers, communication services, mapping services, or other technology providers.

The use of such third-party services may also be subject to their respective terms and policies.

15. Service Availability

swapti aims to keep its Services available and functioning reliably, but temporary interruptions may occur due to maintenance, technical problems, internet connectivity, weather, delivery conditions, third-party service interruptions, or other circumstances beyond reasonable control.

16. Changes to Services and Terms

swapti may update its Services, meal offerings, pricing, plans, features, and these Terms from time to time.

Updated Terms will be posted on this page with a revised "Last updated" date. Your continued use of the Services after an update constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

17. Limitation of Liability

To the extent permitted by applicable law, swapti will not be responsible for indirect, incidental, special, or consequential losses arising from circumstances beyond its reasonable control.

Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in India, subject to applicable consumer protection and other mandatory legal requirements.

19. Contact Us

If you have questions, complaints, or concerns regarding these Terms or the Services, please contact swapti through the contact information provided on the website.